SPEEDEX

Who we are: We are "SPEEDEX S.A. COURIERS", with the distinctive title "SPEEDEX" TIN: 094404866, Tax Office of Athens Commercial Companies, which has its registered office in Kifissia Attica and in nr. 24 Seneka street with PC 14564, email: speedex@speedex.gr and tel.: 210 3407000. Our main activity is the provision of services of courier and in general of postal services. Particularly, but not restrictively, the receipt, collection, classification, dispatch and delivery into the country or abroad by any means, of documents, letters, small parcels, parcels and other objects of urgent or not, transmittal. 

We dispose of an extensive network of agents in Greece, which operate as independent enterprises, upon mandate of SPEEDEX.

In the framework of its commercial activity and for the fulfillment of its regulatory purposes, our Company collects, keeps in an archive and processes your personal data.

The aim of this policy is to provide you with information concerning the way of collection and processing of your personal data by our Company.

A basic principle of our Company is the respect of the confidentiality of your personal data, that is why we are committed to protect them and keep them safe.

  

Personal data means any information or element related to a person, by which this person may be identified. It does not include anonymous data, that is where the person's identity has been deducted (ex. pseudonyms have been encrypted or used).

It is likely, in consequence, that we collect, use, store and transport different species of your personal data, which have been grouped as follows:

- The identity elements, include indicatively the name, the surname, the user's name or a similar identifier.

- The communication elements, include indicatively the address, the street, the city, the postal code, the telephone number, the mobile phone number and the electronic mail address.

- The financial elements, include indicatively the TIN

-The transactions data, include indicatively details of the services you have bought from us.

- The marketing and communications elements, include indicatively your preferences for marketing actions from us and companies providing us with supportive services for purposes of marketing and communication and your communication preferences.

 

We use different methods for the collection of data from and for you, between else:

a) Direct interactions. You can give us the Identity Elements, Communication Elements, of Finance Elements and Transactions, by completing forms, by post, by telephone, electronically or by another means.

This includes personal data which you provide when:

- You submit an application for our services

- You submit interest for concluding factoring in the company's network

- You visit our website

- You look for your local agent

- You ask for an economic offer which will be sent to you

- You participate in a procurement, promotion or research.

- You send email

b) Third parties or public sources. We may possibly receive personal data concerning you from different third parties, our agents network and public sources included, as it is mentioned below:

- Communication elements, financial elements and transactions by the providers of services of technical support and payments.

- Elements of identity, of communication, of financial elements and transactions from our agents network.

 

 

 

Your personal data are being collected for the following purposes:

a) for the performance of the contract, for service of clients and the fulfillment in general of all our contractual obligations (ex. trafficking, receipt and delivery of dispatches, monitoring by the detection system of the dispatches at any stage of their trafficking (Special System for Monitoring and Detection of Postal Dispatches), management of applications for indemnification, invoicing, collection of claim etc).

b) for a research of client's satisfaction, for statistical reasons and for the improvement in general of our company and of our relation with you

c) transmittal to a cooperating insurance company for confirmation of the insurance and coverage in case of occurrence of the insurance risk

d) for the fulfillment of all our legal obligations (indicatively, vouchers' issue, keeping them in order to be controlled by the competent tax authority etc.) so that we respond to legal procedures/requests by competent Authorities for provision of information (indicatively, violations of legislation in force, penal or other crimes/violations etc.)

e) provided you give your consent, for the promotion of products and services (newsletters, sms etc.) and the performance of market research.

 

 

 

Your personal data for the purpose under elements 3a) and in the framework of the legal interest of the company for the collection of its οverdue claims, may be possibly transmitted to a cooperating company collecting overdue claims. For the purpose under element 3b), they may be possibly transmitted to companies which possibly provide us with supportive services for the relevant purpose. For the purpose under element 3c), they may be possibly transmitted to the cooperating insurance company. For the purpose under element 3d), they may be possibly transmitted to each competent Authority. For the purpose under elements 3e), provided you give your consent, apart from SPEEDEX SA COURIERS also to companies which provide it with supporting services for the above purpose, they may be possibly transmitted or/to other companies of the Group Sfakianakis and to companies which provide them with supporting services for the above purpose.

We shall receive your express consent before we share your personal data with any third company for marketing purposes.

You may ask us or third parties to stop sending to you marketing messages at any time by following the exception links to any marketing message which is being sent to you.

In any case of notification or transmittal of your personal data, we demand from all third parties to respect the security of your personal data and process them according to the law. We do not allow our service providers to use your personal data for their own purposes and we allow them only to process your personal data for specific purposes and according to our instructions.

As providers of supportive services are referred the service providers which provide services of information and systems management, the professional advisors including lawyers, bankers, auditors and insurers who provide advisory, banking, law, insurance and accounting services.

Τhe personal data we collect from you may be transferred outside the European Economic Area (EEA).

They may also be submitted to processing by personnel working outside the EEA and working for us or for one of our suppliers or contractors. The territories outside EEA may not have equivalent legal protection with those of the EEA, but we are obliged to ensure that the suppliers and the contracting parties outside EEA will continue to take all the measures which are logically necessary to ensure that your data are treated with security and according to this Policy. By submitting your personal data to us, you agree with this transmittal, storage or processing. Communicate with us if you need more information concerning the specific mechanism we use at the transmittal of your personal data by the EEA.

 

 

 

All the information you provide us are stored and transmitted with security and each transaction is being protected with the suitable technology. As soon as we receive your information, we shall use strict procedures and security characteristics in order to try to prevent any impermissible access.

We have started applying the appropriate technical and organizational measures in order to prevent any possible loss, use or access to your personal data in a non-authorized way, change or disclosure. Furthermore, we limit the access to your personal data to those employees, cooperators, contractors and other third parties that is absolutely necessary, who will process your personal data only according to our instructions and will be subject to a confidentiality obligation. We have started applying procedures for the managing of any possible violation of your personal data and we shall notify the respective controlling bodies for any breach and you in case that the risk you face from any possible violation is assessed in a high level.  

 

 

 

Your personal data will be stored and will be used only for the precise reasons above and for the reasonable time period required for the fulfillment of each purpose. While, wherever you have given your consent, until its revocation on your behalf.

In order to define the appropriate maintenance period of your personal data, we examine the quantity, the nature and the sensitivity of the personal data, the possible danger of harm by a non-authorized use or the disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes by other means within the legal requirements in force.

In certain cases, we transform your personal data to anonymous (so that they cannot any more be associated with you) for research or statistical purposes, so that we can use this information indefinitely without any further notice to you.

 

 

 

Your rights for the processing of your personal data, which you may exercise on the conditions stipulated by the Regulation EU (2016/679), depending on the purpose and the legal basis for their processing, are the following:

a) To ask for access to your personal data. This provides you the possibility to receive a copy of your personal data which we keep for you and to check that we process it legally. To ask for the correction of the personal data we keep for you. This allows you to have corrected any incomplete or inaccurate data we keep for you, even though it may be needed to verify the accuracy of the new data you provide to us.

To ask for the deletion of your personal data. This allows you to ask us to delete or deduct personal data where there is no reason for us to continue processing them. You also have the right to ask that we delete or abolish your personal data, where you have demonstrated your right to oppose to the processing (see below). Please note, nevertheless, that we may not always be able to comply with the request for deletion for particular legal reasons which will be notified to you, in each case, at the time of submission of your request.

To ask for limitation of your personal data processing. This provides you with the possibility to ask us to suspend your personal data processing in the following scenarios:

1) if you want us to define the accuracy of the data,

2) where the usage of the data is not lawful, but you do not wish that we delete them,

3) where you need that we keep the data, even if we do not demand them anymore, provided you need them to substantiate legal claims, or

4) you have objections concerning the usage of your data, but we have to verify if we have legal reasons to use it.

b) To contest your personal data processing for reasons of direct marketing. In certain cases, we can prove that we have imperative reasons to process your information which prevail of your rights and freedoms.

c) To ask for the transmission of your personal data to you or to third parties. We shall provide to you or to a third person you have chosen your personal data in a structured form, widely used, mechanically readable. Please note that this right is in force only for automated information which you provided to us initially with consent or where we used the information in order to perform a contract with you.

d) To revoke your consent at any time, for your personal data processing where it was demanded. Nevertheless, this will not affect the legality of any processing performed before the revocation of your consent. If you withdraw your consent, we may possibly not be in a position to offer you some products or services. We shall advise you if that happens the moment when you ask for the revocation of your consent. 

For the exercise of your rights no charge is usually demanded.

You will not need to pay any fees in order to have access to your personal data (or to exercise any from the other rights). However, it is likely that we charge a reasonable charge if your demand is clearly unfounded, repeated or excessive. Alternatively, it is likely that we deny to comply with your demand under these circumstances.

It is likely to be necessary that we ask from you specific information so that you help us confirm your identity and ensure your right to have access to your personal data (or to exercise any from your other rights). It is about a security measure which ensures that the personal data are not disclosed to anybody who is not entitled to receive it. We may also communicate with you in order to ask you for further information concerning your demand and accelerate our answer.

We try to respond to all the legal demands within one month. Occasionally we may need more than one month if your demand is particularly complicated. In that case, we shall duly inform you.

In order to exercise any of your rights, communicate with 210 3407190.

You also have the right to lodge a complaint before the Data Protection Authority, 1-3 Kifissias, P.C. 11523, Athens, tel.: 210 6475600, email:contact@dpa.gr.

But we would appreciate your choice to transfer your anxieties to us before you communicate with the competent supervisory authority, so at a first stage communicate with the Ηead of Data Protection of the Company in the tel.: 210 3499817 or in the email: dataprotection@sfakianakis.gr for consultation and explanations concerning your personal data processing and the exercise of your rights.